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CRM December 2012 Leonard Klie |
ServiceTask Helps Business Clean Up An Atlanta-area cleaning company finds fruitful results with this appointment scheduling app.  |
IEEE Spectrum December 2012 Tam Harbert |
New King of Security Algorithms Crowned A five-year hunt for a new cryptographic hash scheme leads to the discovery that the old one was really good  |
IEEE Spectrum December 2012 Ko et al. |
Understanding Cloud Failures An analysis of 172 incidents reveal new categories of problems  |
CIO November 30, 2012 Stephanie Overby |
Business Analytics Software Helps Sales Team Close the Deal At this health-benefits-management company, easy-to-use software lets salespeople quickly crunch data to boost their win rate  |
CRM November 20, 2012 Kelly Liyakasa |
Industry Reacts to HP, Autonomy Shake-Up What the software company's write-down could mean for customers, solutions.  |
CRM November 15, 2012 Kelly Liyakasa |
Zendesk and Magento Team Up in Platform Integration Alliance will drive customer service support for e-commerce sites.  |
CRM November 15, 2012 Judith Aquino |
Zuora Adds Subscription Finance Analytics to Z-Finance Through Z-Finance Open, the Z-Finance application integrates with the products of three analytics vendors and includes partnerships with GoodData, SaaSOptics, and ScoutAnalytics.  |
CRM November 13, 2012 Kelly Liyakasa |
SumAll Adds Instagram Analytics Tool helps companies visualize social, online sales metrics.  |
CRM November 14, 2012 |
Genesys Releases Genesys One The solution combines uniquely packaged customer service best practices with Genesys 8 software.  |
CRM November 12, 2012 Judith Aquino |
Attensity Rolls Out Analytics Suite for Product Launches The New Product Introduction solution lets marketers track online sentiment around new releases.  |
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