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CRM
March 2010
Christopher Musico |
The 2010 CRM Service Awards: Rising Stars - Nexidia (The Wordsmith) Nexidia is one of the few companies able to decipher speech analytics and make the technology relevant to the contact center.   |
CRM
March 2010
Jessica Tsai |
The 2010 CRM Service Awards: The Service Elite - Drugstore.com RightNow Technologies is helping Drugstore.com get better at making its customers look good. |
CRM
March 2010
Jessica Tsai |
The 2010 CRM Service Awards: The Service Elite - Enterasys Networks Enterasys Networks wants a relationship, not just efficiency - and Salesforce.com helps deliver both. |
CRM
March 2010
Lauren McKay |
The 2010 CRM Service Awards: The Service Elite - Infusionsoft With an online environment designed by Helpstream, Infusionsoft's own customers are able to provide community-based support. |
CRM
March 2010
Christopher Musico |
Email Management You've Got Mail: Despite fits and starts, many still believe email management solutions can deliver on their promise. |
InternetNews
February 26, 2010 |
Malware Masquerades as Microsoft Security Suite Quick quiz: Does Microsoft charge users for its Security Essentials software? How do you tell whether software is from Microsoft or from hackers trying to hold your PC for ransom? |
InternetNews
February 26, 2010 |
CyberSource, ThreatMetrix Team for ID Security In an effort to stay a step ahead of the scammers, firms team up to develop sophisticated new identity protection applications to help Internet retailers combat online fraud. |
InternetNews
February 26, 2010 |
Is Bloom Box the Silicon Valley's Last Surprise? The fuel cell startup Bloom Energy emerged after ten years in stealth mode. Could any tech firm these days come within earshot of that record? And if not, does it matter? |
InternetNews
February 26, 2010 |
Novell: Linux Breaks Even, Microsoft Deal Slumps High times for Linux at Novell, even if its groundbreaking agreement with Microsoft isn't paying off too well as of late. |
InternetNews
February 26, 2010 |
Linux Kernel Ups Graphics, Drops Android The Linux 2.6.33 kernel ushers in new enhancements for Nvidia graphics support, storage, and other areas. |
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