Insurance

Magazine articles on HMO's and other insurance companies.

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Managed Care November 2004	Pharmaceutical Management of Depression Lags The quality of care delivered by health plans that publicly report their performance improved from last year, but gaps in quality remain and contribute from 42,000 to 79,000 avoidable deaths every year.
CFO December 1, 2004 Randy Myers	Busting the Brokers Eliot Spitzer's latest investigation has companies taking a hard look at their insurance programs.
Registered Rep. December 1, 2004 Erin Schulte	Buying Insurance Eliot Spitzer has gone on the warpath again, this time against insurance companies, leaving their stocks wounded --- some critically --- along the trail.
The Motley Fool November 29, 2004 W.D. Crotty	UnitedHealth Getting Healthier Instead of directing free cash toward repurchasing shares, the company has found an excellent way to get healthier through an acquisition. The health insurer will buy Definity Health, which offers consumer-driven options.
InternetNews November 23, 2004 Colin C. Haley	Big Blue's Insurance Buy Fits New Policy Jumping into a new area with both feet, IBM will acquire Liberty Insurance Services to become a significant player in life insurance and annuity processing and administration, the companies announced today.
BusinessWeek November 29, 2004 Anne Tergesen	The Price Of ID Protection Are insurance and other services for identity-theft victims worth their cost?
Insurance & Technology November 17, 2004 Anthony O'Donnell	Out With the Old Western United Life Assurance replaces its legacy policy administration system and standardizes on an AdminServer platform to lower costs and increase speed-to-market. So far, Hanrahan has been pleased with the system's performance.
Insurance & Technology November 17, 2004 Steve Forte	Hitting the Wall As existing policy administration systems impede effective reengineering of business process improvements, leading insurers have begun to recognize the strategic importance that policy platforms play in critical process improvements.
Insurance & Technology November 17, 2004 Maura K. Ammenheuser	Loud and Clear To improve customer service, insurers are increasingly turning to speech-based technology, and away from call centers, to handle consumer questions. The familiar touch-tone systems may soon go the way of the rotary phone.
Insurance & Technology November 17, 2004 Peggy Bresnick Kendler	Functional Evolution No longer just facilities that answer consumers' questions, today's contact centers leverage self-service and voice technologies to improve customer loyalty and retention, and even boost profits. Here is what four industry experts have to say about the evolution of the contact center.
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