Bank & Financial

Magazine articles on banks, brokerages, and credit card companies.

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Bank Technology News January 2006 John Adams	Call Center Service: Looking For A Handle To Reduce 'on Hold' Institutions like Provident Bank are using call routing and data mining technology to reduce inbound call duration and to improve overall service for customers.
Bank Technology News January 2006 Glen Fest	Health Savings Accounts: HSAs Interest FIs, If Not Consumers So far, consumer adoption hasn't been as robust as many hoped. But that hasn't stopped financial firms and technology companies from pursuing business in the sector.
Bank Technology News January 2006 Glen Fest	User Glitches: Studying 'Intent' Is Rx For Service Pains A financial institution's effort to tweak Web experience may not match what users really want. So many firms are turning to monitoring "intent" to forge the right trail to service upgrades.
BusinessWeek January 9, 2006 Jack Ewing	A Property Market On Ice How Deutsche Bank has chilled German real estate funds.
BusinessWeek January 9, 2006 Ian Rowley	A Battle For Japan's Boomers Private bankers find graying Japan wants better investment advice - and returns.
BusinessWeek January 9, 2006 Jack Ewing	In Dutch At Deutsche Bank Pressure may force Deutsche Bank CEO Josef Ackermann to resign.
BusinessWeek January 9, 2006 Justin Hibbard	So Many Lenders, So Few Takers As housing slumps, the roof is falling in on the overbuilt mortgage industry.
CRM January 1, 2006 Alexandra DeFelice	Opening Accounts and Relationships A credit union uses service as a competitive advantage over price by implementing Pivotal CRM.
Financial Planning January 1, 2006	2006 Movers & Shakers These eight professionals are shaping the future of the financial planning industry: Jim Barnash... Michael Kitces... Richard Lee Jr... Kyra Morris... Lou Stanasolovich... etc.
Financial Planning January 1, 2006 Robert Hertzberg	Pershing's Moment of Truth As fees shrink and clients consolidate, the nation's No. 1 clearing firm has to sell new services to maintain its margins.
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