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CFO
April 1, 2003 |
From All of Us Middle managers certify their numbers... Auditors make a company fire its sterling CFO... blind trusts for stock options... the SEC levies fines but doesn't collect them... etc.   |
CRM
April 1, 2003
Martin Schneider |
News in Brief ROI is tough to prove, even when a CRM initiative works... Public Sector CRM Special Interest Group... Microsoft Corp. has dropped the .NET logo from its new Windows Server 2003... etc. |
Inc.
April 1, 2003
Inc Staff |
Briefing What you need to know about IRS audits, the Internet sales tax, Bush's plan for the SBA, commuter relief, and Squeaky's, the other place to play golf in Augusta. |
Inc.
April 1, 2003 |
Mail Moxie Matters... Divine Differentiation... To Buy or Not to Buy? |
CRM
March 3, 2003
Martin Schneider |
News in Brief Federal Aviation Administration (FAA) has standardized its IT help desk support on Siebel System Inc.'s eGovernment Applications, the company says... There are three basic building blocks for CRM success, according to the study "Customer Focus: A Step-by-Step Guide to CRM Implementation" |
CRM
March 2003
Picarille et al. |
ROI J.B. Hunt's agents haul its CRM load... Customer insight leads to sales... One file fits all |
CRM
February 2, 2003
Martin Schneider |
News in Brief A set of guidelines governing the use of Web beacons by Web sites is the recent focus of the Network Advertising Initiative... The biggest implementation challenge facing the CRM industry is training... The global call center component technologies market will grow to $5.5 billion by 2007... etc. |
CRM
February 2003
David Myron |
Hot Projects Imagine the benefits of contacting four times as many customers per day than you do now. Eckerd Health Services, a leader in prescription benefit management has realized those benefits... ADT uses software to improve performance at an incoming call center... etc. |
Inc.
March 1, 2003 |
Mail The New Cool... Nuts for Networking... Evolutionary Idea |
Inc.
March 1, 2003
Inc Staff |
Briefing News and trends, including the Bush dividend, green-eyed Teamsters, fat and happy IPOers, and the throwback jersey rage. |
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